FAQ

What does the VeloThera Massage Gun help with?

Our massage gun is designed to relieve muscle tension, reduce stiffness, promote healthy blood flow, and support faster recovery. Whether you're dealing with post-workout soreness, back or neck tightness from sitting, or general body fatigue, the device delivers deep-tissue percussion therapy that helps your body feel looser, lighter, and more comfortable.

Is this device only for athletes?

Not at all. While many athletes love it for recovery, it’s equally effective for office workers, parents, labor-intensive jobs, or anyone dealing with muscle tightness, tension, or stress. If you experience neck pain, back stiffness, sore legs, or general muscle fatigue, this tool can help.

How intense is the massage?

With 6 adjustable speed levels ranging from ≈1600 to 3600 RPM, the intensity can be as light or deep as you need. Start low for warm-ups or sensitive areas, or increase the speed for deeper relief in tight muscle groups.

How loud is the device?

Our brushless motor keeps the noise between 30–55 dB depending on the speed — quiet enough for home, late-night use, shared spaces, and watching TV while using it.

How long does the battery last?

The high-capacity 2000mAh battery provides approximately 2 to 3 hours of use per charge, depending on the speed setting.

What are the four massage heads used for?

Each attachment is designed for specific muscle groups:

Round Head: Best for large muscles (quads, glutes, back).

Flat Head: Great all-purpose head for most areas.

Fork Head: Designed for the neck area (sides of the spine) and Achilles tendon.

Bullet Head: Ideal for pinpointing knots, joints, and deep trigger points.

How long should I use the device per session?

We recommend 30–60 seconds per muscle group, up to 10–15 minutes total per session. Always listen to your body and avoid prolonged pressure on one spot.

Is it safe for daily use?

Yes — daily use is common and perfectly safe when used correctly. Avoid using directly on bones, open injuries, or areas with severe inflammation.

Can I use this if I have medical conditions?

If you have circulatory issues, nerve disorders, are pregnant, or have chronic medical conditions, consult your healthcare professional before use.

How fast is shipping?

Your order ships from our California location, and delivery typically takes 2–4 days. You will receive tracking information as soon as your order is on its way.

Do you ship internationally?

At the moment, we ship within the United States only.

Will I receive tracking information?

Yes — every order comes with a tracking link sent directly to your email once it ships.

Can I cancel or change my order?

We begin processing orders immediately to ensure fast delivery, so cancellations are not guaranteed once an order is placed. If you need help, contact us immediately — if your order hasn’t shipped, we’ll assist where possible.

What is your return policy?

We accept returns only for items that arrive damaged or defective. If your device arrives with any issues, contact us within 7 days with a photo or video, and we will send a replacement or provide a refund.

What if my package arrives damaged?

You are fully protected. Simply send us:

  1. Your order number

  2. Photos or video of the damage

We will handle the rest and issue a replacement at no extra cost.

Do you offer a warranty?

Yes — every device is covered by our VeloThera Quality Guarantee, protecting you from defects on arrival.

Is it safe to use on the neck or spine?

Use only the fork head on the muscles surrounding the spine — never directly on the bone itself. Avoid pressing too hard on sensitive areas.

How do I clean and maintain the device?

Use a dry or slightly damp cloth to wipe down the handle and attachments. Do not submerge or expose the device to water.

Can I travel with it?

Yes — the device is lightweight enough for bags, but please check your airline’s battery rules when flying.

How do I contact VeloThera?

You can reach us anytime at:

📧velothera@gmail.com

We typically respond within 24 hours.